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| These are the questions most often asked by Viewers and Chathosts about ccMail. Before contacting us with a question, either by email or phone, please make sure it's not featured here. |
Allow/deny users
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1. How can I prevent a user from sending me messages? |
ccMail allows you to maintain both a White List and a Black List. If you want to prevent a user from sending you a message, then place their Screen Name on your Black List and they will be blocked. If you are unsure as to which Screen Names they may be using now and in future, then you can instead create a White List which allows you to limit the receipt of messages from only those Screen Names on your list. |
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2. How can I set up ccMail so that only some certain users are able to send me messages? |
ccMail allows you to maintain both a White List and a Black List. If you want to prevent a user from sending you a message, then place their Screen Name on your Black List and they will be blocked. If you are unsure as to which Screen Names they may be using now and in future, then you can instead create a White List which allows you to limit the receipt of messages from only those Screen Names on your list. In addition, you can also specify that only someone you have entered a Videochat Session with can send you messages. |
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3. When I send some messages to users, why do some of them have warning messages saying that I am not allowed to send a message to a user because they don't exist or for security reasons? |
There can be a number of reasons why you are unable to send a message to another user. The most common reason is that they may have added you to their Black List. In this case, there is not much you can do. All of our users have the facility of adding a user to their Black List and it is totally at their discretion as to whether or not they make use of this function. A user may also set a limit to the number of messages they wish to receive from other users and also whether or not they are accepting messages from other users at all unless they have specifically added them to their White List. |
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4. Why can't I send any more messages to myself? |
You can send yourself a maximum of five messages per day. Attempts to send more will result in your receiving a message saying that you have reached this limit. |
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5. How can I add a user to my White List? |
To add a Screen Name to your White List, first go to the 'White List' page, which is linked from the ccMail 'Home Page'. Here you will find full instructions on how to add one or more users that you wish to receive messages from. |
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6. How can I add a user to my Black List? |
To add a Screen Name to your Black List, first go to the 'Black List' page, which is linked from the ccMail 'Home Page'. Here you will find full instructions on how to add one or more users to the list of those that you would like to disallow from contacting you. |
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7. I have a user listed on my White List, but I would now like to add the user to my Black List. But when I try to, I receive a message saying 'Those users already exist on another list. You can't add them to both lists.' What should I do? |
A Screen Name cannot exist on both lists simultaneously, so you need to firstly remove the Screen Name from the White List by going to the 'White List' page and clicking on the Screen Name on the list to remove it from there. Finally, click the 'Save' button to make your change permanent. You will then be able to add the Screen Name to your Black List in the regular way. |
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8. How can I change number of messages a user can send me without my replying to them, or how can I remove this facility? |
To change the setting for the number of messages you can receive, simply go to the 'Options' page and here you can make changes to the quantity. |
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9. How can I change the number of messages displayed on one page? |
To change the setting, simply go to the 'Options' page and here you can make changes to the quantity. |
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10. How many attachments can I add to one message? |
The system will only allow 3 file attachments per message, each one no more than 500 Kb in size |
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11. I have attached the wrong file to a message. Am I able to delete it? |
Yes, any file attachment can be deleted from a message as long as the message has not yet been sent. Simply click on the 'Delete' button next to the attachment to remove it. |
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12. What is the maximum limit of length for a message (body text) and subject line? |
There are limits to the number of characters that can be contained in each message; 4000 characters for the body text and 50 characters for the subject line. Attempts to send longer messages will result in your receiving a message saying you have reached the limit. |
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13. I tried to add an attachment, but the page showed an error, saying that a file with the same name already exists. Why? |
It is not possible to send a message with multiple attachments having the same name. You can either rename one of the attachments, or send them in two separate messages. |
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14. I wanted to add a zip file to a message, but received an error message. Why? |
Zip files are not one of the permissible types of file attachment. Acceptable types of file are as below: Images: jpg, jpeg, jpe, gif, png Video: mpeg, mpg, avi |
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15. I wanted to add a file to a message and send it to myself, but it is not possible. Why? |
The ability to send a message to your own account is a feature to allow users to send themselves simple reminders only. It is not meant to be used as a feature for uploading and storing files. |
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16. I Wanted to send a message to a user, but the warning on the New Message page told me that is not possible to send any more messages. Why? |
There is a daily limit to the total of messages each user can send. Once you have reached your limit, you won't be able to send any more messages. If you have already reached your limit, a warning will be shown on your 'New Message' page. |
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17. I want to get a list of messages from just one individual user. Is it possible? |
Yes, it is possible. On your 'Inbox' page, select the icon next to the Screen Name you would like to limit the search to and this will sort the messages from that one individual user. |
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18. What is the difference between unread and new messages? |
The difference is that an 'unread' message has been seen by the recipient but they have chosen not to read it yet, while a 'new' message has not yet been seen by the recipient at all. The icon for new and unread messages is the same; the only difference is that the number of messages you will see refers only to the number of new messages. The number of unread messages is not included in this number. If you want to see the number of both types of messages, then both are displayed on the 'Inbox' page. |
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19. I want to delete a message. How can I do it? |
A message can be deleted from your 'Inbox' page by clicking the 'Delete' icon next to the message you want to delete, or from the 'Read Message' page in exactly the same way. |
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20. Why do different messages in my Inbox have different icons? |
The different icons help identify both the status of the message and the options that you can apply to that message. Information about messages shown on the 'Inbox' page is as below (from left to right): 1 - Message Status: new, unread, read or replied to. 2 - Attachments: if a message has no attachments, then the row is empty. If there is an attachment, then an image of a paper clip will be displayed. 3 - Sender's Screen Name: clicking on the icon will show a list of messages from that user only. 4 - Message Subject: if the sender did not choose a subject, then this will read '[No subject]'. 5 - Date: when the message was sent. 6 - Delete: by clicking on the icon, it allows you to delete that message. |
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