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| Video Chat Manual: iSense Cam and iSense Cam Elite |
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Before you start Before you startCamContacts is moving away from the current Video technology to something much much better. Among its key features:
You no longer need to start the CCNetwork WebCam Software - please do not start it. Everything you need (including your Camera, taking pictures, etc.) is now part of your Chat Console.
Introducing:
Step 1: Login to your account
Go to www.camcontacts.com and select Chathost Login from the left menu bar. In the page that opens, login to your account by entering your Screen Name and Password and clicking on Login!
Step 2: Start a SessionSet your session preferences, then click on START SESSION at the bottom of the page.
Your Video Chat console will open in a new window. Step 3: Your Video Chat windowYou will see a pop-up window, asking if you will allow access to your camera and microphone.
Select Allow, check Remember, then Close (as shown).
Congratulations! You are now online and broadcasting on CamContacts. Step 4: Lets look at every part of your Video Chat window
Step 4.1: Your Video and SoundIn the top-left corner, you will see your Video - with the same image quality as seen by your Viewers.
The icons in the bottom-right corner will allow you change various aspects of your Video.
Here's how a correctly configured microphone should look like (while you're talking):
If you select your camera and microphone correctly, your Viewers will be able to see and hear you.
You will now be guided through a series of dialogs, allowing you to select how do you want to take the picture, and how to present it to CamContacts visitors.
If you choose Take picture with 10 seconds delay, you will have 10 seconds to prepare before the picture is taken.
While this window is showing, the picture you just took is displayed instead of your video. If you're happy with how it looks, click on Send picture, otherwise Back to try one more time. Don't forget to also choose the type of picture - Profile pictures will appear directly on your Chathost Profile on CamContacts, and on the main Who Is Online pages, while Archive pictures can be found in your picture archives. Also, you need to select Members only for adult pictures, while non-adult ones can be Guest friendly.
Your picture is now sent to CamContacts - you're done!
Step 4.2: Quality settings
Step 4.3: A Viewer has entered your room!When a Viewer enters your Video, you will hear a continuous loud noise and an alert window will appear. Clicking OK will close the alert window and stop the loud noise. If you'd like to hear the loud noise only once (not continuous), select From now on ring only once before clicking OK.
If you have one or more Viewers, we determine the number of images (every second) at which they are seeing you (commonly known as Frame Rate or Frames Per Second - FPS) and display it in the top-left corner of your Video.
Step 4.4: Cam To CamWhen a Viewer selects Cam To Cam, their video will be displayed instead of the gray area to the left from your video - and you'll be able to see and hear them.
On the image there are several buttons:
You can only see one Viewer at a time (even if you have more than one Viewer in your session) - its Screen Name will be displayed in the top left corner of their video. Step 4.5: The Visitors listIn the right-bottom side of your screen you have the list of people (Viewers, Members, Guests or other Chathosts) in your Chat or Video.
Note the different colors for different types of visitors:
If a Viewer is receiving Video, there will be a green sign near its nickname If you select a Screen Name from the list, all your messages will go to that person; if All is selected, your messages will go to everyone.
If a visitor is behaving badly, you can select its Screen Name and ignore it - they will not be able to talk with you anymore. Be aware that you might upset them, and most likely they will not visit you again.
Step 4.6: The Chat
You can type messages and chat with your visitors - they will see it and answer back to you.
Step 5: Where do I go from here ?Thank you for being online and broadcasting on CamContacts! If you have any further questions, please the Step 6: Troubleshooting guide below. If it does not answer your question, CamContacts Customer Support is always at your service, 24 hours a day. Step 6: TroubleshootingPlease read through this section if you are experiencing problems with your Video or Chat.
Step 6.1: Video or Chat keep getting disconnectedIf you have a Firewall, you need to open ports 80, 2000 and 8082 (outgoing) to 195.149.126.0 - 195.149.126.255 ; please consult the manual of your Firewall or contact your Internet Service Provider (ISP) for details on how to do it. Step 6.2: Video or Chat do not load at allYou need to have Flash Player version 8 or later installed. Visit this link to install or upgrade Flash Player. Step 6.3: My Video does not show up, only a gray or black areaPlease make sure you gave Flash permissions to access your Camera (as described Step 4.1: Your Video and Sound above). Also you need to make sure the camera you selected is not in use with any other application. Step 6.4: Sound does not workPlease make sure you gave Flash permissions to access your Microphone, and set the Record Volume correctly. (as described Step 4.1: Your Video and Sound above). Also you need to make sure the Microphone you selected is not in use with any other application. Step 6.5: Sound is too loud or distortedPlease make sure you selected your Microphone Record Volume correctly (as described Step 4.1: Your Video and Sound above). Step 7: Broadcasting in "Video Playback of Past Sessions" categoryIf you are exibiting in the "Video Playback of Past Sessions" category using the new Flash-based Video Software, we recommend using ManyCam:
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In the top-right corner of your Video there's a dot showing if Viewers will be able to see you. Green - everything fine or Red - something is wrong.
If you have more than one camera, you can configure which one you want to use with CamContacts:
You can select your microphone on this screen - try all the listed microphones
until a green bar appears below Microphone. You can also set the microphone volume - start
talking with your normal voice (as if you were talking with someone in the room) and adjust the
Record Volume (while talking) until the bar stays green, and does not become yellow or red. If your sound is distorted or there's too much echo, you should also check select Reduce Echo.
Mute or un-mute your microphone.
Take a snapshot picture and send it to your Picture Archives available online on CamContacts, when someone visits your profile.
Opens the Video Chat Manual (this page).
For example, now you're being seen at 24.2 images per second.
becomes
Hide the Video from Viewer - press again to show it. 
Stop the video from Viewer - they will be told that The Chathost has closed Cam To Cam.
This is the camera from Viewer *EDJones*.
will become
. If there are problems with the Viewer's video, the sign will be red 
.
From the Chat Options menu you can select choose the font size (bigger text, if you are far from the monitor), whether to sound an alert when someone enters the room or types a message, or whether or not to allow other Chathosts to enter the room.
